Delivery

We only deliver to United Kingdom via Royal Mail Delivery or TNT Courier Service.

We currently offer free delivery on all orders over 150 £. For orders less than 150 £ the delivery costs 9 £.

Orders are usually dispatched in 3 working days. Please not that Royal mail and TNT do not operate on Bank Holidays.

During busy periods such as Sale time, Valentines, Mothers Day, Fathers Day and Christmas, orders will be dispatched within 4-5 working days.

30 Day Return and Exchange Guarantee

In the event you are not entirely satisfied with your purchase, you can choose to exchange for either an alternative item or receive a refund. Refunds are made for the product value only, shipping cost will not be refunded.

All items must be returned within 30 days of delivery.

Secure Ordering

Shopping with DESA online is completely safe and secure.

We will use our best endeavours to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use Globalsign Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.